One point of contact for daily work
Your staff should not have to work out whether a problem is caused by Wi-Fi, a computer or Microsoft 365. novoSYS receives the request, assesses it and coordinates the next steps. For specialist applications, we work with the relevant software providers.
We help remotely and, where agreed and necessary, on site. We clearly explain what is happening and how your team can continue working.
Operations start before a fault occurs
- Monitoring: keep track of the health of agreed systems and services.
- Maintenance: plan, test and apply updates at suitable times.
- User management: handle arrivals, role changes and departures properly.
- Device support: provide, manage and renew workstations in good time.
- Documentation: keep clear records of infrastructure, access and responsibilities.
- Regular coordination: prioritise open issues, risks and upcoming investments together.
We plan your IT together with you, to suit your team and your organisation's daily work.
A service scope that fits your organisation
Children's and youth homes operate beyond conventional office hours. We carefully establish which systems are critical at which times and what support you need. This forms the basis for agreed service hours, priorities and escalation routes.
Support hours, response targets, on-site visits and any out-of-hours assistance are explicitly agreed. This website does not promise a blanket 24/7 service.
IT as a Service can bring several services together in an ongoing model. We define the scope after an assessment, with transparent costs and a clear distinction between included services and additional projects.
An orderly transition to novoSYS
When taking over operations, we first record contracts, licences, devices, administrator access and existing documentation. We coordinate the handover with your previous partner. Critical dependencies and outstanding risks are identified before responsibilities change.
We then agree on reporting channels and inform your team. This establishes reliable operations that can evolve step by step.
Frequently asked questions
Can novoSYS manage only certain parts of our IT?
Yes. We can manage your network, Microsoft 365 or workstation support, for example. Interfaces with your internal IT and other providers are clearly agreed.
Are response times guaranteed?
Response targets and service hours form part of an individual agreement. We first assess how critical your systems are and what service scope you need.
