Your workflows define your phone system
We start with a simple question: who should be reachable when and on which number? This defines call groups, forwarding, announcements and cover arrangements around your shifts. Reception and residential groups may need different workflows.
We record existing numbers, devices and special connections. Number porting and the changeover are coordinated with the provider to keep familiar numbers reachable with as little interruption as possible.
Teams telephony or peoplefone?
| Solution | Typical use | To clarify together |
|---|---|---|
| Microsoft Teams telephony | Teams is already widely used; calls should arrive in a familiar working environment. | Teams and Phone licences, connectivity, call groups and suitable devices. |
| peoplefone Hosted | A standalone cloud phone system for reception, residential groups or smaller organisations. | Users, devices, forwarding and required features. |
We recommend the solution that suits your daily work and budget. Ease of use, total effort and the features actually needed guide the choice.
We plan your IT together with you, to suit your team and your organisation's daily work.
Exceptions must work too
- Availability during absences and shift changes
- Call groups for reception and individual residential groups
- Headsets, desk phones and mobile use
- Emergency calling configuration and correct location details
- Procedures for internet or power outages
- Assessment of door intercoms, alarms and existing special connections
A cloud phone system does not automatically replace an existing alarm system. We assess these connections with the relevant specialists and agree on tested fallback routes.
Implementation with your team
Before switching, we test internal and external calls, forwarding and the main call flows. Staff practise the essential daily actions: answering, transferring, forwarding and managing availability.
After launch, we help with questions, call group changes and new staff. Licences, recurring provider fees and novoSYS services are clearly itemised in the quote.
Frequently asked questions
Can existing phone numbers be retained?
Number porting is often possible. We check the current contract and porting conditions with the selected provider before confirming a changeover date.
What happens if the internet goes down?
We plan a suitable fallback, such as a second connection or provider-side forwarding. Which option works depends on the provider and configuration.
